Kobo eReaders use front-light technology that diffuses light across the page, rather than illuminating it from behind. What’s the difference between front light and back light? As you turn pages in your eBook, different ink particles move to the surface of your screen, appearing as text and pictures that look just like print on a page. In Kobo eReaders’ E Ink display, there are microscopic particles of black and white ink mixed in with each pixel on the screen. What is E Ink, and what makes it different than a phone or tablet screen?Į Ink is electronic ink that offers a glare-free, print-on-paper reading experience. Please visit the Kobo Help Center to troubleshoot and reach out to our Customer Care team. My Kobo is not working, what should I do? The Kobo eReader Store is different from the Kobo eBookstore and we currently do not have the customer information linked between the two websites. Why do I have to input my email again when I place an order on the Kobo eReader Store? ![]() Your Kobo account information is not used while purchasing on the Kobo eReader Store. The Kobo eReader Store allows customers to purchase Kobo eReaders and accessories and have them shipped directly to an address of their choosing within the country of the purchase. The Kobo eBookstore allows customers to purchase eBooks and audiobooks and add them to their Kobo library. What is the difference between Kobo’s eBookstore and the Kobo eReader store? Your product will be shipped out on or before the in-store date, and should arrive on or just after the in-store date. ![]() If you are placing a pre-order for a product, your credit card will be charged on the day of purchase. If you have more than one discount code that you would like to apply, you will need to place more than one order in order to apply the discounts. Only one discount code may be redeemed per order. Why can’t I apply more than one discount code on my order? Except for special circumstances, discount codes cannot be redeemed on sale products. How come my discount code is not working?Īll discount codes are time sensitive and are to be used within the time intended for promotion. If you are not located in the United States, please visit our Regions page to visit the storefront for your country or our Retailers page for a list of our retailers. This is to ensure that you are placing the order for delivery within the correct Kobo store and with the correct currency. When you are at the checkout page to input your shipping information, the country is preselected based on your geolocation. Why can’t I select a different country for shipping? If you would like to purchase in-store, please visit one of our retailers listed here. ![]() We do not offer curbside pickup for the Kobo eReader Store. Who should I reach out to?įor orders of 10+ eReaders, please visit our bulk order page, or email us at and we’d be happy to help. To get your order invoice with your Tax ID on it, please visit the Order Status page. You will need to file your tax exemption with your local government after you have purchased. Kobo Gift Cards cannot be used to purchase a device. The Kobo eReader Store accepts all major credit cards including Visa, MasterCard and American Express, as well as PayPal and Afterpay.
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